EHRWSD water bills are based on a facility charge plus the actual usage. There are a multitude of reasons your bill may be higher than normal. Watering the garden or lawn, small leaks, running toilets, additional residents, etc. If your bill is higher than normal please check your bathrooms. Leaks in the faucet or a running toilet can be the most common and most costly leak within the home. Also, there could be a leak that cannot be seen or heard but a simple dye test could help. Start by flushing your toilet and wait for the tank to refill. Once full, put a few drops of food coloring, or dye tablets (available at our office), in the back tank and wait about an hour. If color shows up in the bowl, the flapper valve or plunger ball in the back tank may need replaced. Do this in each toilet in the house including ones that are rarely used. If it does not seem to be the cause for the increase in water usage, check the remaining plumbing around the house. Outdoor spigots, hoses, faucets, hot water tanks, water softeners, etc. could be a cause as well. EHRWSD can check your exterior service line for leaks, but a plumber is required to check the interior of the home. There could be a few reasons for the interruption of service: Freezing pipes is a possibility during extreme cold weather. If you have water in part of your home you may have a frozen line in an exterior wall. If you have no water to the house you may have a frozen meter. In that event you will need to call our office at 740-474-3114. There are two types of boil notifications: Precautionary Boil Advisory: A boil advisory is required any time there is an outage, even at times the water main is not opened for repairs. Precautionary boil advisories are necessary whenever a water main breaks or is hit by a contactor working in the area. As the water main is opened for repairs, there is a slight chance for contamination to enter the main line. Once repairs are completed, a hydrant is opened to flush out any contamination that may have entered the main. The boil advisory is a precautionary step while waiting for bacteriological test results to confirm the water is safe. These tests typically take 24 hours, but could be longer. Boil Alert: Boil alerts are put into place when the bacteriological test results do not confirm the water is safe to drink. It is important for customers in the affected areas to boil before consumption until we can confirm the water is safe to drink. Information regarding active boil advisories or boil alerts will be posted on our website. It is important to make sure we have a current phone number on file so we can contact you in the event of a boil advisory or boil alert. During a boil advisory: Do not consume tap water that has not been disinfected, ice or drinks made from tap water that has not been disinfected, or raw foods rinsed with tap water that has not been disinfected. Disinfect water by: Boiling at a rolling boil for 1 minute. Safe alternative sources of potable water include bottled, treated or distilled water. Upon rescinding of a boil advisory: Flush household pipes/faucets; as general guidance, run cold water faucets for 3 minutes each if they have not been used in the last 24 hours. Flush home automatic icemakers by making three batches of ice cubes and discard all three batches. We are willing to work with our customers and will try our best to make accommodations to avoid disconnected water service. Please call our Customer Service department Monday through Friday from 8AM to 4PM at 740-474-3114 BEFORE your service is set to be disconnected. EHRWSD treats our raw water for the following quality, set in place by the EPA: Earnhart Hill Regional Water and Sewer District remains committed to ensuring the safety of our customers, our employees, and our working partners during this time of COVID-19 uncertainty. It is important to maintain physical distancing as advised by our local and national leaders. To further maximize our efforts to minimize community spread, EHRWSD is providing an extended grace period for backflow testing, backflow installation, and inspections to determine if a backflow is necessary. We will notify our customers and working partners at which time it is safe to gradually resume the testing and inspection appointments. Yes, please call our office at 740-474-3114 and we will have the lid height adjusted at your property. EHRWSD does not install the service line from the meter pit or curb stop to the owner’s home, therefore, the responsibility lies with the homeowner. If you feel there is a leak in the service line, please contact our Customer Service department to schedule an appointment to have a technician visit your property. Emergency service is available 24 hours a day. To report an outage please contact us at (740) 474-3114 EXT 8 or toll free at (800) 474-3114. Please call our Customer Service department Monday through Friday from 8AM to 4PM at 740-474-3114. To establish new service, please visit our office to complete the appropriate User Agreement and a copy of your Driver’s License. New service can start as early as the next business day. Get a head start: To disconnect service, please call our Customer Service department at 740-474-3114 and they will gladly assist you with your request. • In person: • Mail: • Automatic Payment (free): • Bill Pay: • Online ($1.95 fee): No, if the leak was responsibility of EHRWSD, we will restore the site back to its original condition. However, it is necessary to allow time for the site to settle before completing the restoration. Neither the USEPA nor Ohio EPA regulate the presence of PFAS chemicals in public water systems and thus there is no requirement for routine monitoring. In 2015, EHRWSD was required by USEPA to participate in the Third Unregulated Contaminant Monitoring Rule (UCMR3), which included testing for six PFAS compounds. On July 22, 2015 and December 8, 2015, EHRWSD submitted samples of their finished drinking water to an EPA-approved laboratory for PFAS analysis using the EPA-approved analytical method. None of the six PFAS compounds listed in UCMR3 were detected in the EHRWSD finished water samples. Click here for more information. Yes, EHRWSD provides both water and sewer for applicable areas. Please contact our office to see if sewer service is provided in your area. Yes, each user will pay a facility charge for each meter based on the size of the meter installed. Please visit our General Info page to view the current Schedule of Rates & Fees. A bill becomes delinquent if the amount due on the account has not been paid in full by the due date. Failure to pay before the due date will result in a 10% penalty on the amount not paid. Should the water service be disconnected due to delinquency, the account balance and all associated fees must be paid in full before the water service is restored. Yes! Please visit our website and log into your account through our payment portal. From here you can update your personal information and elect for paperless billing.
Water User Agreement
Water & Sewer User Agreement
2030 Stoneridge Drive, Circleville, OH 43113
Office Hours: 8AM to 4PM or Night Drop: 24/7 (located near drive thru)
PO Box 151, Circleville, OH 43113
Automated Payment Authorization Form
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